FAQ

Frequently asked questions

How to get lifetime warranty?


It's incredibly easy! Subscribe to our newsletter! Do it when you place your first order or trough the apposite newsletter box at the bottom of the webpage. If you are not interested in lifetime warranty, Dreampick guarantees its products for a period of 24 months after purchase. If any defect due to faulty materials and workmanship occurs within this period, Dreampick will repair or replace the product at its expense.




I supported one of your crowdfunding campaign, I also have warranty?


Yes, of course. Dreampick guarantees its products for a period of 24 months after purchase. If any defect due to faulty materials and workmanship occurs within this period, Dreampick will repair or replace the product at its expense.




What is Kickstarter?


Kickstarter is a funding platform for creative projects. Kickstarter is not a store, backers pledge to projects to help them come to life and support a creative process. To thank their backers for their support, project creators offer unique rewards (in our case, a discounted product) that speak to the spirit of what they're hoping to create.




How to back one of your project?


1- Use our link to the campaign 2- Choose your reward level
3- Click on Pledge €.. or more
4- Follow the instructions
5- Want to add more stuff to your reward? Check out the ADD-ON menu and increase your pledge amount accordingly. More questions? Check out below!




I purchased your product on the indiegogo indemand campaign, when you will ship out my order?


Indiegogo send us the funds only once a month. So the maximum waiting time is one month after purchase.





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Dreampick di Frosi Nicole  Via Anna Frank 33 Creazzo 36051 (VI) Italy P.I. IT04092400243 C.F. FRSNCL94A70L840K REA: 378554 Vicenza